Terms of service

Simogs ("we", "us", "our") operates the website simogs.shop. This policy explains what personal data we collect when you visit or buy from our site, why we collect it, and what rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller Simogs 37 Westminster Buildings, Flat 1938, Theatre Square, Nottingham, England, NG1 6LG, United Kingdom Email: contact@simogs.shop Phone: +44 7548 838164

Information we collect

  • Order and account information: name, delivery and billing address, email address, phone number, order history.
  • Payment information: we do not store your full card details. Payments are processed securely by [your payment provider, e.g. Stripe / PayPal / your card processor], who handle and store payment data under their own privacy policy.
  • Technical and usage information: IP address, browser type, device information, and pages visited, collected automatically via [cookies / analytics tool, e.g. Google Analytics — confirm what you actually use].
  • Communications: any information you provide when you contact us by email or phone.

Why we collect it (our lawful basis)

  • To fulfil and deliver your order, process payments, and handle returns (performance of a contract).
  • To respond to customer service enquiries (performance of a contract / legitimate interest).
  • To meet our legal and tax obligations, e.g. record-keeping (legal obligation).
  • To send order updates and, where you've opted in, marketing emails (consent — you can unsubscribe at any time).
  • To improve our website and prevent fraud (legitimate interest).

Who we share it with

  • Delivery couriers, to deliver your order.
  • Our payment processor, to take payment.
  • [Any email/marketing platform, e.g. Mailchimp/Klaviyo, if used].
  • Google, for Google Merchant Center / Shopping if you submit order or review data for that purpose.
  • We do not sell your personal data to third parties.

How long we keep it We keep order and transaction records for [6 years], in line with UK tax record-keeping requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

Cookies Our site uses cookies to keep your basket working, remember your preferences, and (if enabled) measure site traffic via analytics. You can control or disable cookies in your browser settings.

Children's data Our products may appeal to children, but our website and checkout are intended to be used by adults (parents/guardians) making a purchase. We do not knowingly collect personal data directly from children. If you believe a child has provided us with personal information, please contact us at contact@simogs.shop and we will delete it. 

Your rights Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data ("right to be forgotten")
  • Object to or restrict certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent for marketing at any time

To exercise any of these rights, email contact@simogs.shop. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your data.

Contact Questions about this policy: contact@simogs.shop / +44 7548 838164.